Frequently Asked Questions

Browse our marketplace, add items to your cart, and proceed to checkout. You can pay via mobile money or bank transfer.

Yes, you can checkout as a guest, but we recommend creating a free account for easy order tracking and faster future checkouts.

We accept mobile money (MTN, Airtel, and Zamtel) and bank transfers. We advise bank deposits instead of bank-to-bank transfers for faster processing. We do not accept cash payments.

Estimated delivery is 2-5 business days depending on your location and the seller's location. You'll receive tracking information once your order ships.

Standard delivery costs K100 within Lusaka and K200 nationwide. Local pickup is free at our designated locations (shown on product pages). Remote locations may need to pick up at designated points.

Yes, we deliver to most addresses in Zambia. For very remote locations, we may ask customers to pick up their order at our nearest designated pickup point.

No, there are no fees for buyers. You only pay the listed price plus applicable delivery charges.

You can cancel your order within 1 hour of placing it. After that, cancellations may not be possible if processing has begun.

Once your order ships, you'll receive a tracking number via SMS and email (if registered). You can also check order status in your account.

Contact customer support immediately with photos of the damaged item and packaging. We'll help process a replacement or refund according to our returns policy.

We offer 7-day free returns on qualifying items. Items must be unused, in original condition with tags/packaging, and you must provide proof of purchase.

Non-returnable items include: perishable goods (groceries, edibles, flowers, plants), final sale/discounted/clearance items, plastic ware, and gift cards.

Go to "My Orders" in your account, select the item, and click "Return." Alternatively, contact customer support with your order number.

Refunds are processed within 3 business days after we receive and inspect the returned item. The refund method depends on your original payment.

Download our app from Google Play or Apple App Store and follow registration. You'll need your phone number, email, and to create a password.

Click "Forgot Password" on the login page and enter your registered email. You'll receive a password reset link via email.

Yes, go to "Account Settings" in the app or website. Some details like registered phone number may require verification.

Seller membership is by invitation only. Interested sellers can contact us via WhatsApp to begin the application process.

Businesses need a PACRA certificate and TPIN as part of our KYC process. Individual sellers need national ID and TPIN.

We offer a free plan (17% commission) and paid plans with lower commissions (starting at 11%). Paid plans offer additional benefits like selling used electronics.

Browse our preconfigured products and simply add your price. No need for images/descriptions. For unlisted items, we'll help list them for free.

Sellers must maintain minimum buffer stock in our warehouse: 10 units for groceries/food items, varying by product type. This ensures availability.

You're notified and our team fulfills the order from our warehouse. You don't need to do anything - we handle packaging and shipping.

Yes, storing buffer stock costs a small monthly fee paid semiannually (6 months in advance) to cover proper storage conditions.

Log in at this link using your seller credentials.

No, we package all items from our warehouse. However, you must properly package items before bringing them to our warehouse for storage.

Yes, if remaining stock meets buffer thresholds. Otherwise, you must collect all units and mark the item as sold out in your seller account.

Yes, but only if you're on a paid seller membership plan. The free plan doesn't allow selling secondhand items.

Payouts are distributed on the 15th and 30th of each month for all cleared sales up to that date.

Payouts are made via bank transfer or mobile money, according to your registered payment details in the seller dashboard.

Standard mobile money and bank transfer fees apply. These are deducted from the payout amount.

For items with delivery option, we partner with local services to deliver your purchase.

Address changes may be possible if the order hasn't shipped. Contact customer support immediately with your order number.

Deliveries are made Monday-Saturday, 8am-6pm. We don't deliver on Sundays or public holidays.

Yes, as long as they're at the delivery address. For high-value items, the recipient may need to show ID matching order details.