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Privacy Policy

Effective Date: 13th December 2024 (Mailing address updated on 13th December 2024)

At Opsando, safeguarding your privacy is our priority. Please review this Privacy Policy to understand how we handle your personal information. By accessing or using our services, you confirm that you accept the practices and policies outlined in this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

Please note that your use of our services is governed by our Terms of Use, which incorporate this Privacy Policy. Any terms not explicitly defined here are as described in the Terms of Use.


 Scope of This Privacy Policy

This Privacy Policy explains how we handle “Personal Data”—any information that identifies or relates to an individual, including “personally identifiable information” as defined by applicable Zambian data privacy laws and regulations. It does not apply to practices of companies we do not own or control, or individuals we do not manage.


 Information We Collect

We collect information when you:

  • Register on our site.
  • Place an order.
  • Subscribe to our newsletter.
  • Fill out a form or interact with our services.

Examples of collected information include:

  • Name.
  • Email address.
  • Mobile number.
  • Mailing address.

You may also browse our site anonymously if preferred.


How We Use Your Personal Data

We process Personal Data to operate, improve, and personalise our services. Specifically, we use your data for the following purposes:

  • Communicating service updates, announcements, and offers.
  • Providing customer support and assistance.
  • Creating and managing your account or profile.
  • Personalising website content and communications based on preferences.
  • Processing transactions and fulfilling orders.
  • Responding to inquiries and user requests.
  • Enhancing our services through testing, research, and analysis.
  • Protecting against fraudulent or harmful activities.
  • Complying with legal and contractual obligations.
  • Responding to law enforcement or regulatory requests.

Periodic Emails: We may use the email address provided during order processing to send order updates, company news, product information, and service updates. Detailed instructions for unsubscribing are included at the bottom of each email.


Data Security and Retention

We employ technical, organisational, and administrative measures to protect your Personal Data against unauthorised access, use, or disclosure. For example:

  • Encryption using Secure Sockets Layer (SSL) technology.
  • Encouraging users to secure their passwords and devices.

While we strive to maintain robust data security, no method of transmission over the internet or electronic storage is entirely secure. Consequently, we cannot guarantee absolute data security.

Data Retention: Personal Data is retained as long as your account remains active or as necessary to provide our services. Additional retention may occur to meet legal obligations, resolve disputes, or enforce agreements. Non-identifiable data may be retained indefinitely.


Use of Cookies

We use cookies to:

  • Remember items in your shopping cart.
  • Save preferences for future visits.
  • Track advertisements and site performance.

Cookies are small files transferred to your device’s hard drive via your web browser, provided your settings permit it.


Information Sharing

We do not sell or trade your Personal Data. However, we may share it with trusted third parties who assist us in operating our website, conducting business, or providing services—provided they maintain confidentiality.

Disclosures may occur to:

  • Comply with legal requirements.
  • Enforce site policies.
  • Protect rights, property, or safety of Opsando or others.

Non-personally identifiable visitor data may be shared for marketing or analytics purposes.


Third-Party Links

Our website may include links to third-party products or services. These sites operate independently and have their own privacy policies. We are not responsible for their content or activities. Feedback regarding these sites is welcome as we strive to protect our site’s integrity.


Online Privacy Policy Only

This Privacy Policy applies exclusively to information collected online through our website, not offline interactions.


Your Consent

By using our site, you consent to this Privacy Policy.


Changes to This Privacy Policy

We continually improve our services and may update this Privacy Policy. Changes will be communicated via:

  • Notices on our website.
  • Email notifications.
  • Other appropriate channels.

Continued use of our services after updates constitutes acceptance of the revised policy. The version in effect at the time of data collection governs its use.


Contact Information

For enquiries or concerns regarding this Privacy Policy or your data, please contact us:

  • Phone: +260-77-1252883
  • Email: legal@opsando.com
  • Address: Maramba MA 47, Livingstone, Zambia