FAQ
About refurbished devices
Is renewed the same as refurbished?
Is renewed the same as refurbished?
Yes. We use "renewed" and "refurbished" to mean the same thing: a pre-owned device that has been fully tested, cleaned, and restored to full working condition before resale. Every Opsando device goes through the same process regardless of which word you see on the page.
What does refurbished mean at Opsando?
What does refurbished mean at Opsando?
Each device is inspected on arrival, tested across 30 functional checkpoints, factory reset, cleaned, and graded for cosmetic condition. Anything that fails a functional test is either repaired with high-quality replacement parts or rejected. We then list it with its grade and battery health.
Are refurbished iPhones and MacBooks reliable?
Are refurbished iPhones and MacBooks reliable?
A properly refurbished device performs the same as new for everyday use. Batteries, screens and ports are the components that wear out, and those are exactly what we test and replace when needed. The main differences from new are cosmetic condition and battery cycle count, both of which we disclose before you buy. Every device is covered by our free 3-month warranty.
Are your devices genuine Apple products?
Are your devices genuine Apple products?
Yes. Every device is an original Apple product with a verifiable serial number.
Condition and grading
What condition will my device be in?
What condition will my device be in?
We grade every device on cosmetic appearance only. All grades are fully functional.
- Grade A / Premium. No visible marks, looks close to new.
- Grade B / Good. Light scratches visible on close inspection.
- Grade C / Fair. Visible scratches or minor dents, no cracks.
What battery health do your refurbished iPhones have?
What battery health do your refurbished iPhones have?
Battery status is shown for each condition grade on the product page, with health percentage listed wherever the device reports it. Newer models show a percentage, while some older Macs only report a condition status.
The minimum battery health we sell is 70%. If a device comes in below that, we fit a new battery before listing it.
Devices between 70% and 80% are priced lower to reflect their battery condition. iOS and macOS may show a "Service Recommended" message at this level. This is expected and does not mean the device is faulty.
We don't list MacBooks showing "Service Recommended" as standard. Where a machine is otherwise in good order, we test it under normal use and only list it if the battery holds at least one hour on a charge, priced at a lower tier to reflect this.
Do MacBooks come with a Norwegian or international keyboard?
Do MacBooks come with a Norwegian or international keyboard?
Our stock comes from a range of sources, so MacBook keyboard layouts vary. Some are Nordic, with Æ, Ø and Å keys, while others are US or UK. If you need a specific layout, email us at support@opsando.com with the model you're interested in and we'll confirm what we have before you order.
Shipping, customs and duties
Which countries do you ship to?
Which countries do you ship to?
We currently ship to:
- Zambia
- Zimbabwe
We're working on adding more countries. If you'd like us to ship to yours, email us at support@opsando.com and we'll let you know when we open there.
How long does delivery take?
How long does delivery take?
Orders are dispatched within 2 business days. Delivery typically takes 2-3 weeks. Every order ships tracked, and you'll receive a tracking number by email once it leaves our facility.
Will I pay customs duty or tax on my order?
Will I pay customs duty or tax on my order?
It depends on your delivery address and how much you order.
Zambia: orders of 1 to 2 items
We're registered for tax in Zambia, so VAT and any applicable duty are calculated and collected at checkout. Nothing further is due on delivery.
Zambia: orders of 3 or more items
Orders above 2 units are treated as commercial imports, and tax and duty become the buyer's responsibility. Our clearing agent in Zambia handles the customs process on your behalf at no extra charge, so you only pay the duty and tax assessed by customs.
Zimbabwe
We don't collect tax or duty at checkout. Any import charges are assessed by your local customs authority and are payable by you before delivery. Rates vary, so check with your local customs office if you're unsure what to expect.
How much does shipping cost?
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and order size. You'll see the exact cost before you pay. All orders ship with UPS.
Is my order insured in transit?
Is my order insured in transit?
Yes. Every order is fully insured from dispatch until it's delivered to you. If your device is lost or damaged in transit, contact us at support@opsando.com and we'll arrange a replacement or a full refund.
Warranty and returns
What does the free 3-month warranty cover?
What does the free 3-month warranty cover?
Every device includes a free 3-month warranty, starting from the date your order is delivered.
What the warranty covers
Hardware faults that appear through normal use, including screen defects, charging problems, and faults with speakers, cameras or buttons.
Battery total failure, meaning the battery no longer charges or holds any charge. Battery swelling or deformation is also covered. If a battery swells, stop using the device and contact us immediately.
What the warranty doesn't cover
Normal battery wear, degradation and reduced capacity over time. Battery health is disclosed on every product page before you buy.
Accidental damage, liquid damage, cracked screens or housing caused by impact, and normal cosmetic wear.
Devices that have been opened or repaired by someone else after delivery.
How claims are resolved
If a covered fault appears, we'll agree a refund with you that reflects the cost of having that fault repaired locally, and you keep the device. This means you can get it fixed near home rather than shipping it back to Norway, which for most customers is faster and less disruptive than a return.
Can I return a device if I change my mind?
Can I return a device if I change my mind?
We offer free 7-day returns in Zambia, where returns are handled by our local agent, so you won't need to ship anything back to Norway. Contact us at support@opsando.com within 7 days of confirmed delivery to arrange it. Confirmed delivery means the date the carrier records your parcel as delivered.
In Zimbabwe, sales are final and we're unable to accept change-of-mind returns. Please check the condition, grade and specification of your device carefully before ordering. If you have any questions, contact us first and we're happy to help.
The free 3-month warranty applies to every device in both countries, regardless of the return policy. If a covered fault appears after delivery, you're protected either way.
What if my device arrives damaged or faulty?
What if my device arrives damaged or faulty?
Contact us at support @opsando.com within 7 days with photos and your order number. We'll arrange a repair, replacement or a full refund.
Buying and using your device
Are your iPhones unlocked?
Are your iPhones unlocked?
Yes. All iPhones we sell are factory unlocked and will work with any carrier worldwide.
Is the device wiped and free of iCloud locks?
Is the device wiped and free of iCloud locks?
Yes. Every device is factory reset, wiped of all previous user data, and confirmed free of Activation Lock and iCloud locks before dispatch. You can set it up as new with your own Apple Account.
Will the device still receive iOS or macOS updates?
Will the device still receive iOS or macOS updates?
Each listing shows the model and generation, which determines how long Apple will support it with software updates.
What payment methods do you accept?
What payment methods do you accept?
We accept:
- Cards and wallets. Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay.
- Mobile money. MTN Money and Airtel Money, available in Zambia and processed by DPO Pay.
All payments are processed securely and we never store your card details.
Can I get a VAT invoice for a business purchase?
Can I get a VAT invoice for a business purchase?
Yes. Wholesale pricing is offered to approved business accounts. Get in touch at support@opsando.com with your business name, address and tax number, and we'll review your details and let you know what we can offer. Once your account is active, tax invoices are issued automatically on every order, along with bulk ordering. If you're importing in quantity, we'll also work with you directly on customs clearance.