Quick Assists
Our most frequently asked questions.
Do you have a physical shop?
Do you have a physical shop?
No, Opsando.com is 100% online! By operating exclusively as an e-commerce business, we avoid the high costs of physical shops—so we can pass those savings on to you. That means better prices you won’t find elsewhere!
Plus, as an online shop, we serve customers nationwide, delivering your favourite products right to your doorstep—no matter where you are in Zambia.
What are Opsando’s payment options?
What are Opsando’s payment options?
At Opsando.com, we make shopping fast, easy, and secure! Pay for your discounted products using:
- MTN, Airtel
- Bank Transfers
- Visa, Mastercard, Discover, and most debit/credit cards
- Apple Pay & Google Pay*
What is Opsando’s return policy?
What is Opsando’s return policy?
You have 7 days to request a return after receiving your item. Items must be unused, in original condition, with proof of purchase. We provide a free return label for approved returns.
Exceptions: Perishable goods, discounted items, final sale items, and gift cards cannot be returned. Second-hand electronics qualify for store credit only, no cash refunds.
Refunds are processed within 5 business days after inspection.
How to return? Email support (at) opsando.com for instructions.
For full details, see our Returns & Refunds Policy.
What are Opsando’s delivery options?
What are Opsando’s delivery options?
We offer a range of reliable delivery options to suit your needs:
- Standard Delivery: Ships from our Zambia warehouses with Mercury Express or FedEX. The fee is K120 (free for orders of K5,000 or more), and some items may be eligible for local pickup at designated showrooms.
See our full Shipping Policy for details.
Why do some items estimate 3-4 weeks delivery?
Why do some items estimate 3-4 weeks delivery?
Certain high-value electronics are stored in our Norway warehouse for secure global distribution. To avoid overstocking, we ship them to Zambia only when ordered.
Delivery typically takes 3–4 weeks as we handle export logistics and customs clearance. As demand grows, we'll stock more locally for faster shipping.
Rest assured, your total includes all customs fees—no hidden charges.
Do you offer instalments or lay-by?
Do you offer instalments or lay-by?
No, we currently don't offer lay-by or instalment plans on Opsando.com. All orders require full payment upfront.
Do you deliver to all addresses in Zambia?
Do you deliver to all addresses in Zambia?
We deliver to most addresses in Zambia. If your address falls outside our delivery zone, you’ll be contacted to collect your order from a designated pickup point nearby.
Does my Opsando order total include duties and taxes?
Does my Opsando order total include duties and taxes?
Yes, any applicable duties or taxes are included in your order total during checkout. We calculate duties and taxes according to the ZRA. And please note, we don't accept tax-exempt orders.
