Terms of service

Last updated: 2nd September, 2026

Overview

In these Terms of Service (these "Terms"), "we", "us", "our" and "Opsando" refer to Monde Group , organisation number 935386268, a company incorporated in Norway with its registered office at Hinderlivegen, 5550 Sveio, Norway.

Your contract of sale is with Monde Group, which is the seller of record for every order placed through our website, in every market we serve. Certain local operations in Zambia are carried out through a group company, as set out in clause 15.

Our store is powered by Shopify.

These Terms, together with the policies they incorporate (our Returns and Refunds Policy, Warranty Policy, Shipping and Delivery Policy, and Privacy Policy, together the "Policies"), describe your rights and responsibilities when you use our website and buy from us. By using the website or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.

1. What we sell and where

Opsando sells refurbished video game consoles, and Apple devices, including iPhones, MacBooks and AirPods. Every device is pre-owned, inspected, tested, cleaned and graded before it is listed.

We currently ship to Zambia and Zimbabwe. We may add further markets over time. We do not accept orders for delivery outside the countries listed at checkout.

Our website is open to individual consumers and to businesses. No application is required to buy as a consumer. Businesses may apply for a business account under clause 3.

2. Access and accounts

You must be at least 18 years old to buy from us or open an account. By placing an order you confirm that you meet this requirement and, where buying on behalf of a business, that you are authorised to bind that business.

You must provide accurate, current and complete information, including your name, email address, and payment and delivery details. You are responsible for keeping your account credentials secure and for activity under your account. You may not transfer, sell or assign your account to anyone else.

3. Business accounts and wholesale

Wholesale pricing is offered to approved business accounts. To apply, contact us at support@opsando.com with your business name, address and tax identification number. We may request further documentation, verify the information you provide, and approve or decline applications at our discretion.

By holding a business account you confirm that purchases are made for your business's own use, resale or other commercial purposes rather than as a consumer, and that you will comply with import and product safety laws applicable to your business.

Wholesale pricing, minimum order quantities and payment terms vary and are confirmed when your account is set up or at checkout. Approved accounts receive tax invoices automatically on every order.

4. Product condition and grading

Every device we sell is pre-owned and refurbished. We inspect and test each device across our functional checkpoints, reset it to factory settings, wipe all previous user data, confirm Activation Lock has been removed, and grade its cosmetic condition before listing.

Devices that fail a functional test are either repaired using high-quality replacement parts or removed from stock.

Cosmetic grading. Devices are graded on appearance only. All grades are fully functional. Grade definitions are shown on each product page.

Battery. The minimum battery health we sell is 70%. Devices with battery health below this receive a new battery before listing. Devices between 70% and 80% are priced lower to reflect their battery condition, and iOS or macOS may display a "Service Recommended" message at this level. This is expected at that level and is not a fault. Battery status is shown for each condition grade on the product page, with health percentage listed wherever the device reports it.

Accuracy. We make every effort to describe products accurately, but colours and appearance may differ from how they appear on your screen. We may change product descriptions, discontinue products, or limit quantities offered to any person or region.

Brand disclaimer. We are not an authorised Apple reseller and are not affiliated with, endorsed by or sponsored by Apple Inc. References to Apple products, including iPhone, MacBook and AirPods, are for identification only. All related trademarks remain the property of Apple Inc.

Authenticity. Every device we sell is an original Apple product with a verifiable serial number. We cross-check serial numbers and identifiers as part of our inspection process. Where a device has been repaired using replacement parts, this is disclosed on the product page.

5. Prices, payment and store credit

Prices may change without notice and may differ by market and account type. The price you pay is the price shown when you place your order, as set out in your order confirmation.

Whether taxes and duties are included in the price shown depends on your delivery country and order size. See clause 7 and our Customs and Duty page for details.

Payment methods. We accept Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay. In Zambia we also accept MTN Mobile Money and Airtel Money, processed by DPO Pay. Payment processing fees are absorbed by us. You pay the total shown in your cart and nothing further in processing charges.

You confirm that you are authorised to use the payment method you provide.

Store credit. We may issue store credit as a refund or goodwill remedy. Store credit is non-transferable and may be used toward future purchases. It cannot be exchanged for cash except where required by applicable consumer law.

6. Shipping, delivery and risk

Orders ship from Norway with UPS, fully tracked.

Risk and insurance. Every order is insured from dispatch until it is delivered to you. If your device is lost or damaged in transit, contact us and we will arrange a replacement or a full refund. Risk passes to you on delivery.

Shipping costs are calculated at checkout based on your destination and order size. Delivery timeframes are estimates and are set out in our Shipping and Delivery Policy.

7. Customs, duty and taxes

Zambia, orders of one or two items. We are registered for tax in Zambia. VAT and any applicable duty are calculated and collected at checkout. Nothing further is due on delivery.

Zambia, orders of three or more items. Orders above two units are treated as commercial imports. Duty and tax are assessed at the border and are payable by you as the importer. Our clearing agent in Zambia handles the customs process on your behalf at no additional charge to you. You pay only the duty and tax assessed by customs.

Zimbabwe. We do not collect tax or duty at checkout. Any import charges are assessed by your local customs authority and are payable by you before delivery.

We declare the actual transaction value on every shipment. We will not under-declare the value of goods, and doing so would void transit insurance.

If assessed charges are not paid, the shipment cannot be delivered. We operate as an export business and are not set up to re-import goods into Norway, so shipments that are not cleared are disposed of, auctioned or otherwise dealt with by the customs authority in the destination country. Orders abandoned at customs are non-refundable, and we are unable to arrange their return.

8. Returns

Zambia. We offer free returns within 7 days of confirmed delivery. Confirmed delivery means the date the carrier records your parcel as delivered. Returns are handled by our local agent and you do not need to ship anything back to Norway. Contact us at support@opsando.com within the 7-day window to arrange a return.

Zimbabwe. Sales are final and we are unable to accept change-of-mind returns.

Nothing in this clause affects the warranty in clause 9, which applies in both markets, or any non-excludable rights you have under applicable consumer law.

Full details are set out in our Returns and Refunds Policy.

9. Warranty

Every device includes a free 3-month warranty, starting on the date your order is delivered. The warranty applies in every market we serve, regardless of the return terms in clause 8.

What is covered. Hardware faults arising through normal use, including screen defects, charging problems, and faults with speakers, cameras or buttons. Battery total failure, meaning the battery no longer charges or holds any charge. Battery swelling or deformation.

What is not covered. Normal battery wear, degradation and reduced capacity over time, as battery health is disclosed before purchase. Accidental damage, liquid damage, cracked screens or housing caused by impact, and normal cosmetic wear. Devices that have been opened or repaired by a third party after delivery.

How claims are resolved. Where a covered fault arises, we will agree a refund with you reflecting the cost of repairing that fault locally, and you keep the device. Where the assessed repair cost exceeds 50% of the price you paid, we will arrange a full refund and return instead.

Where a battery has swelled or deformed, stop using the device immediately and contact us. We will arrange a replacement or full refund rather than a repair contribution.

Claims must be reported within 7 days of the fault appearing and within the 3-month warranty period. One warranty claim per device. Refunds are issued to the original payment method.

Full details, including the evidence we ask for, are set out in our Warranty Policy.

10. Intellectual property

Our website, including its text, images, graphics and design, is owned by Monde Group or its licensors and is protected by Norwegian and other applicable intellectual property law. You may not reproduce, distribute, modify, republish or otherwise exploit any material on the website without our prior written consent.

11. Feedback and reviews

If you submit reviews, ideas or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce and publish them, including commercially. You confirm you have the right to provide them and that they are lawful and non-infringing.

12. Prohibited uses

You may use our website for lawful purposes only. You must not use it to break any law, infringe intellectual property, harass or defame others, transmit false information, send spam, impersonate any person, upload malicious code, scrape the website without permission, or attempt to circumvent our security. We may suspend or close accounts that breach these Terms, including business accounts that misuse wholesale pricing.

13. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, for fraud, or under applicable mandatory consumer protection or product safety law. Nothing in this clause limits our responsibility for goods lost or damaged in transit as set out in clause 6, or our obligations under the warranty in clause 9.

Subject to the above, and to the fullest extent permitted by law, neither Monde Group nor its group companies, directors, officers, employees, agents or service providers are liable for indirect, incidental, special or consequential loss, including lost profits or lost revenue, arising from your use of our website or the products you buy from us.

14. Relationship with Shopify

Our website is powered by Shopify. Any sale is made directly between you and Monde Group. Shopify is not responsible for any aspect of that sale.

15. Local operations and consumer rights

Zambia. Local sourcing, fulfilment, in-country registration and regulatory compliance in Zambia are carried out through OPSANDO BUSINESS SOLUTIONS LIMITED, business registration number 120261039572, TPIN 2004248361, a company incorporated in the Republic of Zambia and a member of the Monde Group group of companies. Your contract of sale remains with Monde Group.

Nothing in these Terms excludes or limits any non-excludable right you have as a consumer under the Competition and Consumer Protection Act, 2010 (as amended) or other applicable Zambian law. Where any provision conflicts with such a right, the law prevails. You may raise consumer concerns with the Competition and Consumer Protection Commission (CCPC).

Zimbabwe. Nothing in these Terms excludes or limits any non-excludable right you have as a consumer under applicable Zimbabwean consumer protection law..

16. Governing law

These Terms are governed by the laws of Norway, and the courts of Norway have jurisdiction, save for any non-excludable rights you have under the mandatory law of your own jurisdiction, including those referred to in clause 15.

17. Changes, severability and general

We may update these Terms by posting an updated version on our website, and will notify you of material changes where required by law. Continued use after changes are posted constitutes acceptance. The Terms in force when you place an order govern that order.

If any provision is held unenforceable, it will be enforced to the fullest extent permitted, the unenforceable part severed, and the rest remains in force. Our failure to enforce a right is not a waiver.

You may not assign these Terms without our written consent. We may assign or transfer these Terms in connection with a group reorganisation or sale of the business.

These Terms and the Policies they incorporate are the entire agreement between you and us and supersede prior versions.

18. Contact

Questions about these Terms: legal@opsando.com General enquiries: support@opsando.com

Monde Group  Hinderlivegen, 5550 Sveio, Norway Organisation number 935386268