Effective Date: 9 June 2025

Opsando Technology ("Opsando", "we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you use our website, services, or communicate with us.

By accessing our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Who We Are

Opsando Technologies is a Zambian-registered business (ID 320241012353) located at SunShare Tower, Katima Mulilo Road, Lusaka, Zambia.

2. What Personal Information We Collect

We collect the following information, depending on how you interact with us:

• Contact Information: Name, email, phone number, and address.
• Order Details: Billing and shipping information, items purchased, payment confirmations.
• Account Information: Username, password, and preferences.
• Usage Data: IP address, browser/device data, pages visited, interaction with ads or emails.
• Cookies & Tracking: We use cookies and similar technologies to improve your experience. You can manage cookies through your browser settings.

3. How We Use Your Information

We use your personal data to:

• Provide and fulfill your orders and services.
• Send service-related and promotional communications.
• Improve and personalise your experience on our website.
• Provide customer support and respond to enquiries.
• Detect and prevent fraud or misuse of our services.
• Comply with legal and regulatory obligations.

You can opt out of promotional emails by clicking the unsubscribe link in any message.

4. Who We Share Your Information With

We do not sell your personal data. We may share it with:

• Service providers: e.g., payment processors, shipping companies, hosting partners.
• Business partners: such as Shopify, to support our website and advertising.
• Legal authorities: if required by law or to protect our rights or users.
• Successors: in the event of a business transfer like a merger or acquisition.

These parties are required to handle your data securely and only for the intended purpose.

5. How We Protect Your Data

We take appropriate technical and organisational measures such as:

• SSL encryption.
• Limiting access to personal data.
• Encouraging secure passwords and account practices.

However, no online service is completely secure. Please contact us immediately if you believe your account has been compromised.

6. Your Rights and Choices

Depending on your location, you may have rights such as:

• Accessing the personal data we hold about you.
• Requesting correction or deletion of your data.
• Withdrawing consent for processing.
• Restricting or objecting to how we use your data.
• Receiving your data in a portable format.

To exercise these rights, email legal [@] opsando.com. We may verify your identity before responding.

7. Data Retention

We keep your personal information only as long as needed to:

• Fulfil your transactions.
• Comply with legal obligations.
• Resolve disputes or enforce our policies.

Non-identifiable data may be stored for analytics and business improvements.

8. International Users

If you are accessing our services from outside Zambia, note that your information may be stored or processed in other countries, including the United States or EU. We ensure appropriate safeguards are in place for international transfers.

9. Third-Party Sites and Services

Our website may contain links to third-party platforms. These sites have their own privacy policies, and we are not responsible for their content or practices.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Changes will be posted here with an updated effective date. Continued use of our services indicates acceptance of the updated policy.

Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact us at:

legal [@] opsando.com
Opsando Technology, SunShare Tower, Katima Mulilo Road, Lusaka, Zambia
+260-96-118-8125