Shipping policy
Last updated: 2nd September 2026
This policy explains how we ship your order, how long it takes, what it costs, and who is responsible if something goes wrong on the way. It forms part of our Terms of Service.
Where we ship
We currently ship to:
- Zambia
- Zimbabwe
We are working on adding more countries. If you would like us to ship to yours, email us at support@opsando.com and we will let you know when we open there.
We are unable to accept orders for delivery outside the countries listed at checkout.
Where we ship from
All orders are dispatched from Norway. We are an export business and every shipment is a cross-border one, which affects delivery times and customs treatment. See the customs section below.
Carrier
Orders ship with UPS, fully tracked from dispatch to delivery. You will receive a tracking number by email once your order leaves our facility.
Shipping cost
Shipping is calculated at checkout based on your destination and order size. You will see the exact cost before you pay.
Processing time
Orders are prepared and dispatched within 2 business days of payment being confirmed. Business days are Monday to Friday, excluding Norwegian public holidays.
We do not dispatch on weekends or public holidays. Orders placed on a Friday afternoon will usually be processed the following Monday.
Delivery times
Estimated transit times once dispatched:
- Zambia: 2 to 3 weeks
- Zimbabwe: 2 to 3 weeks
These are estimates from the carrier, not guarantees. Customs clearance can add time, particularly for commercial imports, and delays at the border are outside our control.
For orders of three or more items to Zambia, which are treated as commercial imports, allow additional time for clearance. See the customs section below.
Insurance and risk
Every order is insured from dispatch until it is delivered to you.
If your device is lost or damaged in transit, contact us at support@opsando.com and we will arrange a replacement or a full refund. There is no separate insurance for you to buy, and no additional fee.
Risk passes to you when the order is delivered.
Delivery confirmation. All orders require a signature on delivery. This protects you as well as us, since it means your device cannot be left unattended at your address or handed to someone else without a record.
Please make sure someone will be available to receive and sign for your order at the delivery address. If nobody is available, the carrier will attempt delivery again or leave instructions for collection.
Customs, duty and taxes
What you pay depends on your delivery country and how many items you order.
Zambia, orders of one or two items. We are registered for tax in Zambia. VAT and any applicable duty are calculated and collected at checkout. Nothing further is due on delivery.
Zambia, orders of three or more items. Orders above two units are treated as commercial imports. Duty and tax are assessed at the border and are payable by you as the importer. Our clearing agent in Zambia handles the customs process on your behalf at no additional charge. You pay only the duty and tax assessed by customs.
Zimbabwe. We do not collect tax or duty at checkout. Any import charges are assessed by your local customs authority and are payable by you before delivery.
You will see a customs note attached to each shipping method in your cart before you check out, so you can confirm what applies to your order.
Full detail, including how duty and VAT are calculated, is on our Customs and Duty page.
Declared value. We declare the actual transaction value on every shipment. We will not under-declare goods. Doing so is unlawful and would void your transit insurance.
Unpaid charges. If assessed charges are not paid, your shipment cannot be delivered. We are not set up to re-import goods into Norway, so shipments that are not cleared are disposed of, auctioned or otherwise dealt with by the customs authority in the destination country. Orders abandoned at customs are non-refundable and we are unable to arrange their return.
Delivery addresses
Please check your delivery address carefully before completing your order. We ship to the address given at checkout.
If you need to correct an address, contact us at support@opsando.com immediately. We can usually help before dispatch, but once a shipment has left Norway we may be unable to change its destination, and any charge the carrier applies for redirection will be passed on to you.
We are unable to deliver to PO boxes.
If your order has not arrived
If your tracking has not updated for several days, or your order has not arrived within a reasonable time after the estimated delivery date, contact us at support@opsando.com with your order number.
Where a shipment is confirmed lost, we will arrange a replacement or a full refund under the insurance described above.
If tracking shows your order as delivered but you have not received it, contact us straight away so we can open an enquiry with the carrier.
If your order arrives damaged
Contact us at support@opsando.com within 2 days of delivery with your order number, photographs of the device, and photographs of the packaging as it arrived. Keep the packaging until the claim is resolved, as the carrier may need to inspect it.
We will arrange a replacement or a full refund at no cost to you.
Contact
Shipping and delivery questions: support@opsando.com