Shipping policy

Shipping & Delivery Policy

Last updated: 3rd June 2026

This Shipping & Delivery Policy applies to all orders from OPSANDO BUSINESS SOLUTIONS LIMITED (“Opsando”, "Opsando.com", “we”, “us” or “our”), including items bought in our online shop and Lots won through our auctions. It should be read together with our Auction Buyer Terms and our Returns & Refunds Policy. We currently deliver within Zambia only.

1.  Pickup and delivery options

  • Pickup: you may collect from one of our pickup locations. The available location(s) are shown at checkout.
  • Delivery: we deliver using third-party carriers that we select. We are not tied to any single carrier and may change carriers from time to time as service quality changes, so we do not name a specific carrier in this policy.
  • The options available to you, and any delivery fee, are shown at checkout before you pay. We may or may not charge a delivery fee depending on the order and destination.

2.  Pickup (collection)

  • Bring your order confirmation and a valid form of identification when you collect.
  • Please collect within 7 days of the date we notify you that your order is ready for collection.

For Lots won at auction, the collection deadline, storage fees and uncollected-Lot rules in our Auction Buyer Terms (clauses 10.2 to 10.4) apply. Shop orders are different: if a shop order is not collected within 7 days, we will cancel it, return the item to stock, and refund you in accordance with our Returns & Refunds Policy. No storage fees apply to uncollected shop orders.

3.  Delivery coverage and zones

  • We deliver nationwide within Zambia by default. However, actual delivery coverage is determined by the service areas of the carriers we use.
  • “Nationwide” does not guarantee delivery to every location. Some remote areas may fall outside a carrier’s door-to-door range.
  • Where door-to-door delivery is not possible, the carrier’s alternative arrangements apply. For example, you may be contacted to collect your order in person from a designated carrier hub or branch.

If you are asked to collect from a carrier hub or branch and do not do so within the carrier’s required time, the order may be returned to us. In that case any return shipping or re-delivery costs may be charged to you, consistent with clause 10.5 of the Auction Buyer Terms for auction Lots, and the uncollected-order approach in section 2 then applies.

  • We do not currently offer international delivery.

4.  Dispatch and delivery times

  • We aim to dispatch orders within 2 business days after we receive cleared payment. For auction Lots, dispatch follows payment within the window set in the Auction Buyer Terms.
  • Transit time depends on your location and where the item is shipped from, and is determined by the carrier.
  • Delivery times given anywhere on the Platform are estimates only. We are not responsible for delivery delays caused by carriers, weather, road conditions or other events beyond our reasonable control. This does not affect your non-excludable consumer rights or our responsibility for goods lost in transit under section 6.

5.  Address accuracy and failed delivery

  • You are responsible for giving a complete and accurate delivery address and contact details.
  • If a delivery fails because the address or contact details were incorrect, or because no one was available to receive it, the order may be returned to us or held by the carrier. Any re-delivery or return costs may be charged to you, and the uncollected-order approach in section 2 may apply.

6.  Risk, loss and damage in transit

Risk and title. Risk in your order passes to you when it is delivered to you or, if you collect, when you collect it. Title passes when payment has cleared in full and the order has been delivered or collected. This matches clause 10.6 of the Auction Buyer Terms.

Standard, uninsured delivery. Deliveries are sent by standard delivery and are not separately insured.

Goods lost in transit. Even though deliveries are not insured, goods lost in transit before they reach you are our full responsibility. If your order does not arrive, contact us and we will investigate with the carrier and either replace the order or refund you. If an order has not arrived within 14 days of dispatch, we may treat it as lost in transit.

Goods that arrive damaged. Inspect your order at the time of delivery. If it arrives damaged, opened or tampered with, refuse delivery or document the issue with photographs or video and notify us within 48 hours, as set out in our Returns & Refunds Policy. Because risk remains with us until delivery, transit damage reported in this way is our responsibility.

After you receive your order. Once your order has been delivered or collected, risk passes to you and loss or damage occurring after that point is not covered by this section.

7.  Tracking

  • Where the carrier we use provides tracking, we will share the tracking details with you. Tracking availability depends on the carrier.

8.  Your consumer rights

Nothing in this policy excludes or limits any right you have under the Competition and Consumer Protection Act, 2010 (as amended) or other applicable Zambian law that cannot lawfully be excluded. Where any term of this policy conflicts with such a right, the law prevails.

9.  Contact

For questions about shipping or delivery, contact us through the official website or our customer support channels: support@opsando.com, +260-96-1188125].