Auction Buyer Terms

Last updated: 3rd June 2026

1.  About us and these terms

OPSANDO BUSINESS SOLUTIONS LIMITED

A private company limited by shares incorporated in the Republic of Zambia under the Companies Act, 2017.

Companies Registration No.: 120261039572

Date of incorporation: 23 January 2026

Registered office: Stand No. LN-15584/1, Sunshare Tower, Lusaka, Lusaka Province, Zambia

1.1 These terms and conditions (the “Buyer Terms”) govern your use of the auction platform operated by OPSANDO BUSINESS SOLUTIONS LIMITED (“Opsando”, "Opsando.com", “we”, “us” or “our”) at www.opsando.com (the “Platform”), and any bid you place and any purchase you make through it. We are a company registered in Zambia (Registration No. 120261039572) with our registered office at Stand No. LN-15584/1, Sunshare Tower, Lusaka, Lusaka Province, Zambia.

1.2 We provide the information required under the Electronic Communications and Transactions Act, 2021 on the Platform, including our identity, contact details, a description of the goods or services, the total price and applicable fees, payment and delivery arrangements, and these Buyer Terms, before you are asked to confirm a bid.

1.3 By registering for an account, placing a bid, or otherwise using the Platform, you confirm that you accept these Buyer Terms. If you do not accept them, you must not use the Platform.

2.  Definitions

2.1 In these Buyer Terms: “Lot” means an item or service listed for sale; “Hammer Price” means the highest bid accepted when a Lot closes; “Reserve” means the minimum price below which a Lot will not be sold; “Minimum Bidding Balance” means the minimum Store Credit you must hold in your account in order to place a bid (see clause 8); “Store Credit” means credit held in your Opsando account, as described in our Terms of Service; “Opsando Lot” means a Lot that we own and sell as principal; and “Third-Party Lot” means a Lot owned by another seller for which we act only as agent and venue.

3.  Our two roles — please read carefully

3.1 The Platform lists two kinds of Lot, and our legal role differs between them. Each listing states clearly whether it is an Opsando Lot or a Third-Party Lot.

(a) Opsando Lots: we are the seller. The contract of sale on a winning bid is between you and us, and we are responsible to you as the trader.

(b)Third-Party Lots: we act only as agent for, and as the venue provided to, the third-party seller. On a winning bid the contract of sale is between you and that seller, not us. We are not a party to that contract and are not the seller of the goods.

3.2 Nothing in this clause limits any right you have under the Competition and Consumer Protection Act, 2010 (as amended) or other applicable law against the person who is actually the seller of a Lot.

4.  Eligibility and your account

4.1 You must be at least 18 years old and able to enter into a binding contract to register and bid.

4.2 You are responsible for keeping your login details secure and for all activity under your account. You must give us accurate registration information and keep it up to date.

4.3 We may suspend or close an account where we reasonably believe these Buyer Terms have been breached or where required by law.

5.  How the auction works

5.1 Each listing shows the Lot description, the starting bid, the bid increment, the closing time, any Reserve (or that a Reserve applies), any Minimum Bidding Balance required to bid, and any other applicable fees.

5.2 Bids are binding offers to buy at the bid amount and cannot normally be withdrawn. You are responsible for your bids, including any placed in error.

5.3 We may set, lower or remove a Reserve, correct obvious errors in a listing, withdraw a Lot before it closes, or extend a closing time, where reasonable.

5.4 Bidding manipulation is prohibited. Neither a seller, nor anyone on a seller’s behalf, nor Opsando in respect of its own Lots, may place bids to inflate the price (“shill bidding”). We do not bid on our own Opsando Lots.

6.  When a contract is formed

6.1 A contract of sale is formed when a Lot closes and the highest bid at or above any Reserve is accepted (the fall of the hammer), at which point we will send electronic confirmation. Under the Electronic Communications and Transactions Act, 2021, this confirmation may be given by electronic means and an electronic record satisfies any requirement that the contract be in writing.

6.2 For an Opsando Lot the contract is between you and us. For a Third-Party Lot the contract is between you and the third-party seller.

7.  Price and fees — no buyer’s premium

7.1 We do not charge buyers a buyer’s premium or any commission on the Hammer Price. Our commission is paid by the seller, not by you. The total you pay for a Lot you win is the Hammer Price plus any applicable taxes (including VAT where chargeable) and any delivery or handling charges shown at checkout.

7.2 To place a bid you must hold the Minimum Bidding Balance in Store Credit, as described in clause 8. We do not charge any fee simply to bid.

7.3 All prices, fees and taxes are disclosed before you confirm a bid, in line with the Electronic Communications and Transactions Act, 2021.

8.  Minimum Store Credit to bid

8.1 To place a bid in an auction, you must already hold at least the Minimum Bidding Balance in Store Credit in your account. We check this automatically, and the bid control will not work unless your Store Credit meets the Minimum Bidding Balance. The required amount is shown on the listing. We use this instead of charging any fee to bid: it helps confirm that bidders are serious and intend to buy if they win, and protects sellers and other genuine bidders against non-committal bidding.

8.2 We do not deduct anything from your Store Credit simply for bidding, for being outbid, or for taking part in an auction that does not result in a sale to you. If you do not win, your Store Credit remains fully available to use on a future auction or on any other purchase.

8.3 You must maintain the Minimum Bidding Balance for as long as you have an active or winning bid. While you do, we may reserve that amount of Store Credit so that it cannot be spent elsewhere until the auction is resolved.

8.4 If you win a Lot and do not pay for it in full by the time required, we may charge a Default Fee equal to the Minimum Bidding Balance and deduct it from your Store Credit. The Default Fee is a reasonable pre-estimate of the cost and disruption that a non-completing win causes us and the seller, including re-listing and lost-sale costs. It is not a charge for bidding or for losing, and it applies only where you win and fail to pay. This is in addition to our other rights in clause 9.3.

8.5 Store Credit, including any amount you hold to meet the Minimum Bidding Balance, is non-refundable and non-transferable but may be used towards any purchase from us, as set out in our Terms of Service. Requiring a Minimum Bidding Balance does not take your money: your Store Credit keeps its full value for your own use unless a Default Fee applies under clause 8.4.

8.6 Apart from a Default Fee under clause 8.4 if you win and do not pay, we make no charge to you for bidding, and we charge no buyer’s premium or commission on the Hammer Price.

9.  Payment

9.1 You must pay the full amount due within 48 hours of the Lot closing, using a payment method offered on the Platform. Accepted methods include, mobile money, bank transfer, card.

9.2 Title to and the right to collect or receive a Lot pass only once we have received cleared payment in full.

9.3 If you do not pay on time we may cancel the sale, re-list or re-sell the Lot, suspend your account, and recover reasonable costs we incur as a result. Where you have won and not paid, we may also charge the Default Fee under clause 8.4.

10.  Delivery, collection, risk and title

10.1 Each listing or the checkout states whether a Lot is for collection or will be shipped, and the related arrangements and timeframes.

10.2 Collection. If a Lot is for collection, you must collect it within 7 days of the date we notify you that it is ready for collection. We will tell you the collection location and the times at which you may collect.

10.3 Storage fees. If you do not collect within those 7 days, we may charge a storage fee of K250.00 per day until you collect, and from the end of the 7 days the Lot is stored at your risk. You must pay any outstanding storage fees before or at the time you collect.

10.4 Uncollected Lots. If you do not collect a Lot within 3 months of the date it was ready for collection, we may cancel your purchase and delist the Lot. We will refund the amount you paid for the Lot, less the storage fees accrued under clause 10.3 and any reasonable costs we incur, to your Opsando Store Credit. Storage fees are deducted because we store and insure the Lot at our own cost (including rent) throughout that period; if those fees equal or exceed the amount you paid, no refund will be due, but you will not owe any further amount for storage. Once your purchase is cancelled the Lot remains ours, and we may re-sell or otherwise dispose of it. We cannot store uncollected goods indefinitely.

10.5 Shipped Lots. If a Lot is shipped, the carrier’s own collection rules apply. If you do not collect the Lot from the carrier within the carrier’s required time and it is returned to us, you are responsible for any return shipping fees and any onward delivery costs. Once the Lot is back with us it is treated as a Lot for collection, and clauses 10.2 to 10.4 then apply.

10.6 Risk and title. Risk in a Lot passes to you on delivery or, if you collect, on collection (and, for an uncollected Lot, as set out in clause 10.3). Title passes when both payment has cleared in full and the Lot has been delivered or collected; until then the Lot remains ours, which is what allows us to re-sell an uncollected Lot under clause 10.4.

11.  Descriptions and condition

11.1 We take reasonable care to describe Lots accurately. For Third-Party Lots, descriptions are based on information supplied by the seller, who is responsible for their accuracy.

11.2 Except as clause 12 provides, Lots are sold on an “as is, where is” basis and you are encouraged to inspect a Lot or ask questions before bidding. Photographs are illustrative.

12.  Your consumer rights

12.1 Nothing in these Buyer Terms excludes or limits any right you have under the Competition and Consumer Protection Act, 2010 (as amended by Act No. 21 of 2023) or other applicable Zambian law, where those rights cannot lawfully be excluded. The “as is” wording in clause 11, and the bidding and Default Fee terms in clause 8, do not override those rights.

12.2 Where we are the seller (an Opsando Lot) and you buy as a consumer, you have the protections the law gives against unfair trade practices and in respect of goods that are not as described. Where the seller is a third party (a Third-Party Lot), those consumer rights apply against that seller.

12.3 Concerns about unfair trade practices may also be raised with the Competition and Consumer Protection Commission (CCPC).

13.  Returns, cancellations and disputes

13.1 View our returns and cancellation policy for more details on returns.

13.2 If something is wrong with a Lot, contact us first at support@opsando.com. For your peace of mind you deal only with us: for Third-Party Lots we handle the return and refund process on your behalf as your single point of contact, and where a remedy is approved we provide it to you and recover from the seller ourselves. The third-party seller remains the legal seller of the goods, but you do not have to deal with them.

14.  Prohibited items and conduct

14.1 You must not use the Platform for any unlawful purpose, bid without intending to pay, interfere with the Platform, or attempt to manipulate bidding. We may remove Lots that may not lawfully be sold.

14.2 We deal in general consumer goods and services. We do not currently auction or sell real estate or land, motor vehicles, or heavy machinery through the Platform, and we may remove any such Lot.

15.  Liability

15.1 We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under the Competition and Consumer Protection Act, 2010 (as amended).

15.2 Subject to clause 15.1, for Third-Party Lots we are not liable for the goods themselves, their title, quality or description, as we are not the seller. Subject to clause 15.1, our total liability arising from your use of the Platform or any Lot is limited to the total amount you paid to us for the Lot giving rise to the claim. We are not liable for indirect or consequential loss.

16.  Intellectual property

16.1 The Platform and its content are owned by us or our licensors and are protected by law. You may use them only to access our services under these Buyer Terms.

17.  Data protection and privacy

17.1 We process personal data in accordance with our Privacy Policy at [URL] and applicable Zambian data protection law, including the Data Protection Act, 2021.

18.  Electronic communications and marketing

18.1 We may communicate with you electronically about your account and transactions. We will only send marketing communications in line with the Electronic Communications and Transactions Act, 2021: each will identify us and its purpose and will include a working opt-out. You can opt out at any time and we will not send further marketing after you do.

19.  Changes to these terms

19.1 We may update these Buyer Terms from time to time. The version in force when you bid applies to that bid. We will post material changes on the Platform.

20.  Governing law and dispute resolution

20.1 These Buyer Terms are governed by the laws of the Republic of Zambia, and the courts of Zambia have jurisdiction. This does not affect your right to bring a complaint before the Competition and Consumer Protection Commission or any other body with jurisdiction.